Refund policy

Changed your mind? We've got you covered with our 30-day guarantee!

30-Day Return Policy You have 30 days from receiving your Sturdey Agility Trainer to initiate a return. Simply contact us through our website's contact form or reply to your order confirmation email to start the process.

Damages and Issues Inspect your order upon arrival. If it's defective, damaged, or incorrect, contact us immediately. We're here to rectify any issues promptly.

1-Year Durability Guarantee Your Sturdey is guaranteed against breakage due to normal use for 1 year from receipt. Encounter an issue? Contact us for a hassle-free replacement.

EU 14-Day Cooling-Off Period Customers in the European Union enjoy a 14-day cooling-off period. You can cancel or return your order within this period, no questions asked, provided the item is in its original condition and packaging.

Refunds Approved refunds are processed to the original payment method within 10 business days. Note that your bank or credit card company may need additional time to process and post the refund.

Experiencing delays beyond 15 business days post-approval? Reach out to us via our contact form.